SUPPORT
Cancellation Policy
We strive to provide a smooth and enjoyable experience for every guest. Please review our cancellation policy to understand the terms regarding booking changes, cancellations and unforeseen circumstances before your tour.
01
Booking Confirmation
Reservations are confirmed only after receiving our confirmation. Please ensure that all booking details are accurate before the scheduled experience.
02
Cancellation by the Customer
Customers may cancel their booking by contacting us as soon as possible. Refund eligibility depends on the notice period and the circumstances of the cancellation.
03
Cancellation by Venice Lagoon Trip
In the event of unsafe weather conditions, technical issues or other unforeseen circumstances, we reserve the right to cancel or reschedule the experience. Whenever possible, an alternative date or a full refund will be offered.
04
Late Arrivals
Please arrive at the agreed meeting point on time. Significant delays may result in a shortened experience or cancellation without refund if the tour cannot be completed as scheduled.
05
Weather Conditions
The safety of our guests is our priority. Tours may be postponed or cancelled if weather or sea conditions are considered unsuitable for navigation.
06
Contact Us
If you need to modify or cancel your booking, please contact us as early as possible using the contact information available on our Contact page.
Private boat experiences designed to let you discover Venice and its lagoon from a unique perspective. Every journey is private, personal and created to offer unforgettable moments on the water.