SUPPORT
Frequently Asked Questions
Everything you need to know before your private boat experience. If you can’t find the answer you’re looking for, feel free to contact us directly.
FAQ
01
How do I book a private boat experience?
Booking is simple. Choose your preferred experience, contact us through WhatsApp, phone or email, and we’ll confirm every detail together.
02
How far in advance should I book?
We recommend booking as early as possible, especially during spring and summer, to guarantee your preferred date and departure time.
03
Can I book on the same day?
Yes, depending on availability. Contact us directly and we’ll do our best to accommodate your request.
04
Are all experiences private?
Yes. Every tour is completely private and reserved exclusively for you and your group.
05
Can we customize the itinerary?
Absolutely. We can tailor the experience according to your preferences, available time and weather conditions.
06
How many people can join?
The maximum number of guests depends on the selected boat and experience. Contact us for details and availability.
07
What happens if the weather is bad?
Your safety is our priority. In case of unsuitable weather conditions, we’ll work together to reschedule your experience or find the best solution.
08
Where do we meet before departure?
You can choose among several convenient boarding locations, including Campalto Marina, Piazzale Roma, San Marco and Santa Lucia Station. The exact meeting point will be confirmed after your booking.
09
Will I receive detailed directions?
Yes. After confirming your reservation, we’ll send all the information needed to easily reach your boarding location.
10
Which payment methods do you accept?
We accept the payment methods agreed during the booking process. Contact us if you have any specific requests.
11
Is a deposit required?
Depending on the selected experience and booking conditions, a deposit may be required to confirm your reservation.
12
Can children join the experience?
Absolutely. Families with children are welcome on board. Please let us know in advance if children will be joining so we can organize your experience in the best possible way.
13
Are pets allowed on board?
Pets may be allowed upon request. Please contact us before booking so we can confirm the best option for your experience.
14
Can we bring food or drinks on board?
Yes. Depending on the selected experience, you may bring drinks or light refreshments on board. If you have special requests, feel free to contact us before your tour.
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Create unforgettable memories aboard a private boat and discover Venice from its most authentic perspective.
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Private boat experiences designed to let you discover Venice and its lagoon from a unique perspective. Every journey is private, personal and created to offer unforgettable moments on the water.